arhaus customer service complaints

Awesome ordering process! I mailed both boxes back to Ahaus the same day. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. Michael has also been very helpful as well. I'm thrilled Arhaus has come to San Diego!! When they delivered in Nov 2021 they were the wrong chairs. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. They sent one email in May to say my order was processing. Out butts hit the wood on the seat cushions. I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. Well it is now October 4th and I'm yet to hear back or have my issues resolved. Unfortunately, their quality control leaves a lot to be desired. It is always a broken promise. A 10% restocking fee will be applied. Will my merchandise be assembled at the time of delivery? Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. They have moved my delivery date multiple times and can not commit to anything. I decided to return the blankets and Arhaus sent me a shipping label. Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. So i called Daniel and told him about this and he said he will call me back. We purchased a rug from them and two months after receiving it looked like it was over 2 years old. They did not put aside my chairs and I was told too bad because they no longer have them. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. The pros: Beautiful and interesting selection of coffee tables. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! 4,200,070 reviews on ConsumerAffairs are verified. She is smart quick efficient and has a good eye! Insane. 11 reviews of Arhaus "LOVE THIS STORE. and didn't hear for a week, so I called him back again. On another point the art we have received couldn't have been better packaged and the delivery was great. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. Awful customer service! Wife desired a unique dining table with stone inlays priced at $6200- wow. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. Absolutely stunning store and I love all their merchandise! Daniel, our designer, was extremely helpful and kept us informed on delivery dates. If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. All the dishes I paid full price for and I didn't get to use have since gone on sale. Kudos to Tracy the designer who helped us. Everyone is always so helpful and pleasant to work with. Your experience can help others make better choices. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. Never got it. I will be going back there now that I know they have good customer satisfaction. I was "disconnected" by phone 3 times. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. It's for sure my favorite furniture store in San Diego! Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. Arhaus don't manufacture their . He is honest and doesn't pressure you to purchase from Arhaus. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. I'm giving this 3 stars because I had both good and bad experiences in this store. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. They then promised late August. This new rep stated she will contact me by the end of the week once she hears from UPS. Each locale has different laws regarding the taxation of merchandise as well as freight and handling. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. 4. Tricia did an in home design consultation and was great at answering our questions and coming up with creative designs for our rooms! When I finally came close to making a choice I showed him a picture of my family room. How can I ensure the furniture I am ordering fits in my home? Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. I cannot thank Kat and Michael enough. Similarly, the line between "pushy" and "helpful" can vary from person to person. I was only refunded for one of the two boxes. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. I am so thrilled with the guidance I received from Them. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. From looking at other recent reviews on various forums I'm not alone. We are talking about approx 1k on an order of over 20k. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. When it arrived, it had a stain on it--water stain? Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. Everyone there is incredibly helpful and great to work with too. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! So we decided to check out Arhaus at UTC in La Jolla. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. $2650 and after 7 months, we still cant use the sleeper. However, the actual colors you see will depend on your computer monitor. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. Can I return an item to a store location? STAY AWAY. Each one was a recording to hang up and go online for more help. For this reason, we will be purchasing the Tahoe & we will continue to work with David. Information provided by various external sources. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. The pros: Nicely designed, modern sofas and sectionals. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. The arm of one custom chair, the wood is split. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. Andrea and Chris are amazing. Not my favorite to say the least. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. I got many compliments on them. They just ignore the questions. For as costly as the furniture the customer service is really bad. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Made to your specifications and submitted for production at the time of your order. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. We expect to keep finding more of what we love at Arhaus. If you don't expect any customer service go to this store. I have no issues with the quality of the furniture. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. Like all things you read on the Internet, understand there is no better judge than yourself. Again, special thank you to Tracy, and thanks to the rest of the staff there. 2023 Trustpilot, Inc. All rights reserved. DO NOT BUY, RISKY. The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. There is no question that their furniture is beautiful and current. Comenity Reviews. No one called. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. Say what? Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language The last popular pick for Arhaus shoppers is their collection of lighting pieces. Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. I love this store! They are sending someone to repair some of the pieces and are actually replacing some of them. 51 customer reviews of Arhaus. One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. Guess im out $250. So the took them back and reordered the two chairs. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. work. I bought $4500 worth of stuff on the website and they charged me $5500. She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether. I can't thank him enough for being so friendly, helpful, and honestly just a normal person.. without trying so hard to sell something that actually sells itself. that's how i felt and I never recommend to buy furniture from them. Q Where is Arhaus located? The covers are easy to use and help me make this furniture last forever. The customer service is reprehensible. He answered any questions we had and he was very patient with us. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. It looks amazing and well constructed. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! We recycle copper into tabletops and transform tree roots into chairs. They were delivered yesterday, and three out of the six had scratch marks on the legs. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. We are also Disappointed in the Taylor Sofa comfort and performance. It's really unbelievable that a company that offers such horrible service and had such disrespect and disregard for their customers is still in business. . It's simply frustrating dealing with people that work at arhaus. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. Note: Pricing on floor samples and at Arhaus Loft locations may vary. I should have looked here first but it was just a small purchase. No problem with ordering, delivery etc. They said no and didnt seem to care that I was going to write reviews. The couch bent in the middle and was closer to the floor than the ends. Alyssa had our sectional completely remade, and has continued to provide outstanding customer service to us checking in on a regular basis to make sure the replacement is well made, without issues, and up to our standards. :(. Without her I do not think I could have ever had done it. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. I ordered Thanksgiving dishes first week in September. I asked for my money back. I do wish returns would be a little less costly. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. The package arrived in two boxes. I will definitely be going back. I called Arhaus a week and a half later. This order arrived yesterday, 7/18/14. Not worth it, they dont stand by warranty. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. Most of our products and custom options are available online, however not all pieces are shown. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. I have called, many times. Our experts will share little-known and research-backed facts so you know which store will fit your unique home design project! The customer service has been extremely poor, had I not called no one would have followed up. I purchased several pieces of furniture from Arhaus. Clearance Items (marked Last Chance! Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! And, we remain committed to never using wood from endangered rainforests. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. I ordered several dining chairs that kept coming in damaged. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. The cons: Some shoppers mentioned issues with shipping. An old man in his 60's named Tracy was very quick to kick us out for merely looking around. Merchandise in our warehouse cannot be held more than 90 days. Arhaus is a lovely store in Plano/ Frisco Texas area. Great experience. I was sent a second label that i used for the second box. We require contact information to ensure our reviewers are real. He's the complete opposite. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. Known for their sleek online experience and modern styles, they also have 71 locations across the US. Half showed up within a week. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. They expected me to put the old cushion in the new cover. Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. No return emails. We purchased a sectional from the Northpark Arhaus this past summer. Debra answered all our many questions and offer good advice. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. The sales manager, Linda treated me like I was the one at fault. Step 1: Dig deeper by asking the right questions I am by nature indecisive and Cheryl made my decisions effortless. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. I requested new back cushion, fabric only, and was told No. Resolution went from November to December to you guessed it January. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. They were both delivered a week later. In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. Can I purchase or redeem an Arhaus Gift Card online? Dont buy from Arhaus. Unfortunate that they can't work to make customers happy. I've gone back to purchasing everything from Crate and Barrel and Wayfair. While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. From start of purchase to delivery, I am 100% thrilled with my purchase. Where can I find more information about my Arhaus Credit Card account? Beautiful furniture at shocking prices. If you received a UPS Ship Notification email, you may track your shipment at ups.com. It's perfect for our Great room. A The website (URL) for Arhaus is: https://www.arhaus.com/store/leawood-ks/ Q How big is Arhaus? The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info Can I pick up my merchandise at my local store? The space has a large open floor plan and I didn't know where to even begin. He offered different seating options to match the table within our budget. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. Very punctual and efficient. 2022-2023 Slumber Search $1,000 Scholarship. For the privilege of receiving the inflation device so we can properly use the sleeper. Simply amazing. The delivery man actually realized it was there. Its total bs. They wont even send anyone to look at it. She said she had just the the item. I also got covers for when it snows here in Colorado. We bought large amounts of furniture from Arhous. The showroom is clean and beautifully furnished. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. The level of customer service was exceptional. I will never do business with them again. We purchased a Taylor couch set with love seat, chair and three person/long couch. Arhaus Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement. If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). No problem -- they were sending a new cover.

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