does stubhub refund cancelled events
If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. Refund Policies for Ticketmaster, StubHub, Telecharge, TickPick. 2023 CBS Broadcasting Inc. All Rights Reserved. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. McMillan is represented by a Detroit law firm specializing in class actions. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. Kimmel says its not as hard as you might think. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. Thats simple contract law, he explained. If they cant produce to you what you paid for in and around the same time you bought it to occur, then, youre entitled to your money back. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. Unfortunately you will not be entitled to a refund. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. This station is part of Cox Media Group Television. They will offer you either 120% credit on a future ticket purchase, or give you your money back. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. | CT Call 211 | Centers for Disease Control and Prevention. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. c/o National Registered Agents, Inc. StubHub is offering the retroactive refunds now because the live events industry is opening back up. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. Thats quite the dramatic turnaround, considering less than a month has gone by. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Now, StubHub customers cant even get their money back, after a change in company policy amid the coronavirus pandemic. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. As for Farley, he said he can't wait for his hockey team to one day soon score the hat trick by beating three Tri-State Area teams in a row. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. It doesn't look like the case has officially seen the courts yet. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. At regular volume, we can afford to take that risk. StubHub was pressing hard to get money. 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? More: Stay up to date on all of MLives coronavirus coverage. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Events that were postponed or rescheduled wont be refunded, Fowlks said. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. NO MORE REFUNDS. Receive a full refund of your purchase, 2. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. Sep 15, 2021, 1:28 PM. See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. Emily Walsh. Then theres the question of the legality of the move, beyond any ethical shortcomings. 2875 Michelle Dr., Ste. 21, et. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . By choosing I Accept, you consent to our use of cookies and other tracking technologies. Cookie Settings/Do Not Sell My Personal Information. In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. If an event is rescheduled or postponed, your ticket will be good for the new date. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Lindsay is the author of this solution article. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. and click the Request cash refund button on the appropriate credit. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit. Theyre not offering one and I cant make the new date. If the event is canceled and not rescheduled, you will get a refund. Stubhub does not have the money for refunds and recently admitted so in court. 4. Avoid touching your eyes, nose and mouth with unwashed hands. StubHub and several more of these. Whenever that might be. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. McMillan has had a StubHub account since 2017. Unfortunately, not all ticket sellers and venues are making it that easy. If they are successful, the defendant pays the legal fees. From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. Its important to know your consumer rights when you ask for a refund. 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. What you need to know about coronavirus in Wisconsin, Your California Privacy Rights / Privacy Policy. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. If you want to receive local news alerts, please download our WPXI News App. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. Explain your situation and why you wish to receive a refund. This material may not be published, broadcast, rewritten, or redistributed. "You can apply this coupon to one or multiple StubHub orders in the. Full buyer Terms & Conditions here. The NHL suspended its season March 12. | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. StubHub suspended that policy in March 2020, following the mass . August 20, 2020 / 6:06 PM Birmingham, Alabama 35203 StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ You might noticed something is missing. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. But StubHub simply cant afford to play the role of banker. 199 Fremont Street, 4th Floor The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. 8 Feb 2023. Offers may be subject to change without notice. A brutal sucker punch in the OVC tournament stopped the game in its tracks. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Your donation today powers the independent journalism that you rely on. That guarantee is a promise you'll get your money back. The reason I bought tickets on StubHub was the guarantee. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. 2023 www.jsonline.com. In. With the economy suffering due to COVID-19, customers want their money back, from all sides. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. Straight-up refunds for purchases from official outlets. Refunds will be equal to the original purchase price. Jackson, MS 39216 Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. In March of 2020 t Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. Some have received refunds, StubHub said, "in jurisdictions where they are required. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. 2023 Fortune Media IP Limited. If these are not available, you will likely get a full refund. [1]You already know that. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. Market data provided by ICE Data Services. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. No. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. You can also follow WPXI on Facebook and Twitter. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. The fired Google engineer who thought its A.I. Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. The company enables fans to buy and sell tickets to virtually any event, from sports games and concerts to theater productions and festivals. Otherwise you will receive a voucher for 120% of your purchase price. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. It depends on where they got those tickets. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. Prefer a cash refund instead? I still printed out the notice of dispute. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Open the SeatGeek app. Daphne, AL 36527 They were really good. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. wearing a mask at all times, providing proof of your COVID-19 vaccination status, submitting proof of a negative COVID-19 test within a certain period of time, etc.). In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. Those will be paid out by the end of May. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. Coupons can be applied to one or multiple StubHub. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Its no longer giving refunds, just coupons. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. CORONAVIRUS:NY Health Dept. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. Are there rules to follow when attending an event? If you have tickets, the first thing to do is decide what you want. Many events that have been cancelled or postponed are giving patrons a full refund for their money. StubHub is based in San Francisco. Suite 1800 Financial Center [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. Receive a coupon for 120 percent of your original purchase*. It had already been disbursed to the sellers. To learn more or opt-out, read our Cookie Policy. That may be the best way to protect you, the fan, from StubHub. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. First published on August 20, 2020 / 6:06 PM. But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. Sorry we couldn't be helpful. The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. StubHub normally sells almost $5 billion in tickets a year. Have already received refund from credit card. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. For big sporting events, when is a sellout a sellout? Yes S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. Read more about our event cancelation policy. In part, thats why theres all the angst. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. Theyve only suspended them. Just three weeks later, the company issued an update on their coronavirus policy. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. Powered and implemented by Interactive Data Managed Solutions. They're trying to claw that back.