qantas customer service agent recruitment process
It sounds like your experience is very relevant to the position. We do not claim our questions will be asked in any interview you may have. If good customer service is provided, this can lead to lasting relationships with a candidate, whether or not they become a hire or not. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Great job! The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway.". Applicants must be Australian or New Zealand permanent residents. Your interviewer will look to gain insight on your ability to multitask by having you share about a past job where you had to be an effective multitasker. If successful, hopefuls move on to a second round of interviews that typically take . Write down what you think is important so you can reference it when youre in the role play. I applied online. I interviewed at Qantas in Feb 2023. The first hour was just kind of introduce of the position and the company. Ground Crew/Ramp Agent - Sydney Airport. Assesment Day - Involvled a introduction to the company and its values. Upgrade your web browser for an enhanced experience. The Qantas Customer Service Agent recruitment process of online/offline way and submitting C/V at the official job portal by following the below details kindly check carefully. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. Prior to your interview, make sure to do some self reflecting to be able to accurately describe your communication style, why it works for this kind of job, and highlight one area where you think this job will help you become a better overall communicator. Marketing Metrics found that you have a 60 - 70% chance of selling to an existing customer. Designed for small to medium businesses. The next steps were background and security checks and finally a thorough medical which is at your own expense. 401K; Hourly pay plus commission/bonus I have had several jobs in the past that involved providing service to customers over the phone. I applied online. Great! Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Download our free online tools for individuals with dexterity limitation. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Employment reference and background checks, Residency, citizenship and visa requirements, Department of Immigration and Multicultural Affairs. describe a time you saw a staff were doing something dangerous The process took 7 weeks. I feel I can handle most situations with professionalism.". Our call center temp agency focuses on results . Looking for some holiday inspiration? While your interviewer knows that you can likely handle this piece of the job, they're looking to hear if you do have any experience handling these types of duties during your past work. The process took 3 months. I would suggest to really prepare yourself before going to the interview. What would you bring? I applied online. You might also mention that you would be honest about not knowing the answer but would assure the customer that you would find it out for them in a timely manner. Qantas. Search for jobsOpens external site in a new window now orfollow us on LinkedInOpens external siteto receive updates. Good job! I applied online. . Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. If I get a good vibe from them, I would continue to make conversation with them while also explaining anything I can about their upcoming departure. In my current job, I focus on safety by ensuring that lobby areas are clean and free of germs, and that there is no clutter in travel areas that would make for a tripping hazard. With this question, it is important to know that your interviewer is likely looking to gain insight into what you consider important in your work and how you get things done while on the job. Looking for some holiday inspiration? Stage 2 was a role play. Qantas Airways Limited 4.0. During this preparation, Customer Service Agents are asked to help restock the food, beverage, and other items on the plane, and also do some light cleaning in the cabin of the plane. 2 of them, i just need to say yes or no. "I've always prided myself on being a true professional in any job that I've held during my career. Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. How to connect with us through Social media platforms. I would soak in all in-person training and any online module training that I would be put through during my orientation. Strengthen your answer by discussing the qualities you possess that make you proficient at handling cash. The first step is usually a preliminary Qantas interview. after initial interview was called for a role play via video call, Anonymous Interview Candidate in Melbourne, I applied online. When you apply for a job, you'll provide us with confidential information about yourself. Bookcar hire,car specials,commercial vehiclesandairport transfers. Good job! Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Our customer service teams represent us on the ground and in the air. The process took 1 week. "In my current role, I work with customers over the phone and with those who come into our location in-person, and I'm most often the first face they see. The process took 4 weeks. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 A poor customer experience and how did you handle 2. Types of psychometric testing that may be used include verbal reasoning, numerical reasoning, abstract reasoning and personality tests. Further details of this will be explained to you during the recruitment process. With our interactive map it's easy to plan your next trip using money or Qantas Points. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Customer feedback, compliments or complaints play an important role in our continuous improvement process, so that we may provide you with exceptional service each time you fly with us. great experience, I applied online. ", "I am assertive and attentive, and I will listen and respond directly, but I know when to use empathy when required or be more direct if need be. You will find recent job openings at Qantas airlines in multiple job positions like Cabin Crew, Flight Attendants, Pilots, Catering Service, Ground . If you do not complete and pass the relevant background checks, your job offer will be withdrawn. Choose the seat that suits you before you get to the airport on Qantas operated flights. How would you handle a combination of scenarios with competing priorities? I let them know that if they get a voicemail, they can leave a message and the call will be returned shortly. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. A poor customer experiences and how did you handle it. The first time you apply, you'll need to create an account with us. I interviewed at Qantas (Melbourne) in Sep 2018, An online application process followed by a request to submit a video interview with customer service related questions. Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. As passengers come off of a flight that just landed and prior to the passengers boarding the aircraft for the next flight out, Qantas Airways staff quickly work to prepare the plane. There may be additional role specific questions which you'll need to answer so we can consider your application. they gave me 5 questions. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You have provided a good definition of what being professional means to you. Detail-oriented? Great job! Step 1; Applied for job. Why were you the one who took the initiative to solve this problem? I think they were two to three minutes each. Call Center Temp Agency & Staffing Agency Solutions. Great! The interviewer will appreciate that this isn't a problem for you. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense I applied online. But go into more detail about why you would be so proud. In my current job, I work the phone lines for incoming service calls. They dont check tattoos if youve covered them with clothes, Hand eye coordination test Multiple interviews + Psych test Sim flight mirroring a twin under 5700kg Sim flight was relatively straight fwd. In each of those roles, the key to my success was mastering the business and the products that I worked with. Then we had group activity and interview with a Qantas staff. Browse our travel recommendations for Australia and beyond. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. ", "I would apologize and explain the flight is in fact sold out, I would then do my best to try and find an alternative flight and or route that would suit the customer while listening to their needs and being empathetic.". For example, I worked in a bakery where I took calls and directed them to the right departments. If policy didn't allow this, I would explain this to the customer and let them know why we have the policy in place. For work rights in other countries, contact the relevant authority for that country. Information about visas, health and more. Great! Write down what you think is important so you can reference it when youre in the role play. "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. I applied online. The Qantas Airways reservation number is ^1:832:460:1113^. Performing a high level of Customer Service for both domestic and international passengers Check-in duties, gate assist with passengers boarding and arriving flights Working on a 7-day rotating shift, processing payments and helping service all areas of domestic and . First impressions count, so ensure your CV is up to date and highlights skills and experience relevant to the job for which you are applying. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. At the end of each shift, I was required to sanitize and wipe down my register area and do any sweeping and mopping necessary. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Contact centres - enquiries and purchases from leisure travel customers, Group travel - tailors domestic and international travel arrangements for customers travelling in organised groups, Business travel - provides personalised travel management services to a wide array of corporate and government customers, Industry centre - dedicated support for the travel industry. While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. Get hired today! If you don't have exact experience with more government set regulations, reassure your interviewer that you are a team player who follows the rules by talking about other roles where company rules dictated your work. Good job! I interviewed at Qantas in Feb 2023. This is a strong answer. For this job as a Customer Service Agent, that would mean coming to work each day well groomed and in uniform, well rested, and ready to go. ", "I am very confident I would breeze through this, I have great computer skills and Im the past I would be the go-to girl to fix anyones computer issues, I have experience in accounting programs like Xero, and MYOB along with Microsoft Office, Word, and Excell! I interviewed at Qantas (Brisbane) in July 2016. Why do you want to be a customer service agent? Then we had group activity and interview with a Qantas staff. why did you leave your previous job and why do you want to work with Qantas It's great that you met with your coworker privately and then later escalated the issue when the situation didn't improve. To try and help them find a solution, I would work with them to find other available flights that would meet their schedule. On top of each customer interaction being completely different, I'm also responsible for the tracking of daily sales reports and monthly reporting to our management. Request wheelchair assistance. There was a question about working in a high pressure environment We stayed off with a presentation followed by a group activity that we then had to present to our assessors. Why do you want to be a customer service agent? For nearly a century now, Qantas has been bringing travellers together with the people they love - both from around Australia . Nice job! I interviewed at Qantas (Sydney) in Jun 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Company/Organisation: Qantas: Job Post: Full-Time. The only blemish on my record is a speeding ticket for going 10 miles per hour over the posted limit eight years ago, and I paid a small fine for this violation. Describe a time when you went gone over and beyond for a customer? To really sell them on your ability to join their team and make an immediate impact now and into the future, try to focus your answer on the customer service aspects of the job because it is the heart and soul of the role and should be the reason why you are applying for this position. Can you talk more about what a heavy rigid driver's license is and why you got one? If you have been in a similar type of customer service situation in the past, don't hesitate to talk about how you handled that situation, as well. Good interview day. Accepted Offer. Be honest about the experience you have that relate to these two items. Also, reiterate to the interviewer that you always strive to be professional. It consisted of being welcomed and then being split into different groups. Because almost every aspect of the business at Qantas Airways, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use if hired as their next Customer Service Agent.