ticketek marketplace refund
https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. All Theatres and productions and sporting events should seek alternative partners. NEVER NEVER again. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. To apply for a Refund simply click on the link in your booking confirmation email, or click here. As it got closer to Christmas I started to worry, as they were to be presents. Zero stars, uselessly run, waste of a time company. Sell tickets directly from your Ticketek Account. Why even have the option of refundable tickets for an extra charge if I cant refund them? It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. I am trying to buy tickets but it says unable to lock the ticket. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. IfYoudid not make reasonable alternative arrangements to Attend theBooking. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Further details in the disclaimer. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. We/Us/Our We are the Booking agent with whom You made the Booking. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Can I purchase multiple orders in one transaction? This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! If enough people do it they'll be investigated. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Why does Ticketek Marketplace charge fees? I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. The customer service was super helpful and I got the ticket value back and it sold super quickly. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Any temporary relocation for work must be for a period of at least 3 months. Sick relative? (This can normally be obtained from the transport companys website). To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Attendance at business meetings and business travel. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). An incident number or report from the Police or relevant traffic authority. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Confirmation that the document cannot be replaced in time for the Booking. Just upload its fucking DEATH CERTIFICATE. Poor service really. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Instead I was sent the PDF email after the show. means an unforeseen circumstance completely outside. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Ticketek is selling for the following venues only. Are Refundable tickets available through Ticketek Marketplace? I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. No way to recover tickets. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. A copy of the travel warning from the Government Agency. Presented by: Don't EVER buy for a friend, NIGHTMARE. Almost 90 days and still waiting for my refund back. Once got a response to an email because I didnt purchase the ticket wont gi. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Can I use a Ticketek gift card or voucher? What can I do if my tickets are lost, damaged or stolen? A copy of the notice of failure or disruption of the public transport. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. What is the Ticketek Marketplace Terms and Conditions for? Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Why should I buy from Ticketek Marketplace? Maximum refund value will not exceed 10,000 GBP or local currency equivalent. I just resold a ticketek ticket on Tixel. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. I haven't received my order confirmation email. Any vehicle You plan to use during the Booking. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. It's criminal and needs serious investigation. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. How insensitive is that. Why is this company even allowed to operate?????? Youmade an unsuccessful request for annual leave for the date of theBooking. Their customer service to follow up and right the problems is poor. The phone message also contradicts itself. i spent 2 hours online and still didn't manage to secure tickets. Are there any age restrictions enforced on my event? So sorry. Why are there multiple listings for the same event at different prices? Automatic Refunds Where you cannot provide evidence that the person affected is within the. It's the result of a monopoly. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. means a requirement to move address imposed on. What will a Marketplace ticket look like? They ended up rejecting my application for a refund and closing it down entirely. Where documents can be replaced in advance of theBookingor on the day. Buy guaranteed tickets for sold out events at a fair price. Ticketek takes the issue of scalping seriously. How will I receive my tickets? More Info. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. A copy of the letter requiring Jury Service. Where You are the business owner or registered Director, or a member of Your family is. Ticketek routinely mismanages ticket processing which should be simple. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. is cancelled, postponed or cannot be fulfilled by the. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Press J to jump to the feed. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Where You are the business owner or registered Director, or a member of Your family is. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Where You have not been physically examined by aDoctor prior to the date of the Booking. No reply emails or any form of communication. Lost a baby recently? Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. The office was just as bad as the ticket fees would have you believe. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Where a Ticket is offered for sale, sold or Appalling service. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! I've bumped the ticket by responding as recently as January 2023. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. are the business owner or registered Director, or a member of. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Youmade an unsuccessful request for annual leave for the date of theBooking. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. They rapidly charged my credit card, then didn't provide the tickets. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Immediate household persons living together at the same permanent address. Find out how we combat fake reviews. Website doesn't work. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. I want an refund, yet there is no way I can get it. Please also read the General Conditions of Refund. Where the examination is being provided by a commercial business (not by an educational board). Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. means the unforeseen change of the date of an examination that. The call centre shut the phone to the customer's face.. What gives? Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Would I ever get the tickets! Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Many of us haven't booked on line since COVID started, The site is worse than I remember. So thanks very much! Cannot add tickets to wallet. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. means an unforeseen circumstance completely outside. The following words or phrases have the meaning shown below wherever they appear in bold in this document. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Buy guaranteed tickets for sold out events at a fair price. The best person in the world. Are Refundable tickets offered on Gift Voucher sales? What the hell is that? You'd think that but I had the same shitty experience with them on this front. Adverse weather with no Government Agency warnings not to travel. This is not an insurance policy. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Sell tickets directly from your Ticketek Account. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Stick to Ticketmaster. Verification can help ensure real people write reviews about real companies. Where You have not been physically examined by a Doctor prior to the date of the Booking. Times are approx. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. On-top of that you cant call anyone to purchase ticketsTerrible. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Are Refundable tickets available through Ticketek Marketplace? Any reason for refund must not be foreseeable at the time. Pleased to meet you, won't you guess my name? No way to recover tickets. etc.WHERE IS THE ACCOUNTABILITY? Travel insurance and COVID-19: what you need to know. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. ProductReview.com.au has affiliate partnerships. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Scalping 18. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Attend participate in, take part in, use, or be present at. Can never get a refund on tickets and/or speak to someone within Ticketek. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). We may consider other Emergency Circumstances at our discretion. It goes against our guidelines to offer incentives for reviews. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. This is such scummy conduct. We/Us/Our We are the Booking agent with whom You made the Booking. I will NEVER buy tickets from this company again! Abusive partner? >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. There is no phone number, only an email which does not get answered. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. means weather where a Government Agency has issued warnings not to travel which mean. (This can normally be obtained from the transport companys website). Safe, Fast and Verified {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. If there is a financial failure of any Transport provider. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? A doctor cannot be You or a member of Your family. Safe, Fast and Verified Requesting a Refund. Here are 8 tips for writing great reviews. Ticketek Australia you're a pathetic poor excuse for a company. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. If they mean no-shows, then so be it. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Hands down. There is no customer service centre you can call, just an automated voice call telling you to email. Share. Confirmation of failure or disruption of the public transport. confirmation or our website for contact details. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details.
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